It's normal for it to shift gears hard in the Power setting. Getting stuck in gear isn't normal...could be something quite simple such as the valve body or the governor...
BEWARE: there are TONS of shady tranny shops (been there done that, got a screwed up door and missing parts from the experience). Dealer is pretty good, more expensive than if you found a good tranny shop, but if you find a bad one...
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